GENERAL TERMS AND CONDITIONS
In the event of any dispute or disagreement, the German text shall prevail.
SOURCES OF LAW
The sale of accommodation services, whether to be provided in Luxembourg or abroad, is subject, in addition to these general conditions, to the regulations in force in Luxembourg and to the specific conditions applicable on a case-by-case basis.
DEFINITIONS
For the purposes of this contract, the following definitions are used:
Contractor: the person or company providing the accommodation services for a fee; the full list of each contractor referred to for Camping Belle-Vue 2000 is regularly published as an annex to these conditions.
Establishment: the accommodation establishment, Camping Belle-Vue 2000, in which the client or his guest is accommodated after payment of the price.
Customer: the purchaser, or any person who purchases the service.
Guest: the person who uses the services purchased by the customer.
Price: the cost of accommodation in the Facility and related services purchased through this Portal and in a single lump sum payment, including taxes which cannot be claimed at the time of purchase.
Adult (for Pricing Purposes): The term ‘adult’ in the context of our pricing refers to individuals aged 15 years and older. This classification is solely for pricing purposes and does not reflect the legal definition of adulthood.
BOOKINGS
Booking requests must be made using the appropriate contract form, in the case of electronic format the form must be completed in full and signed by the client who will receive a copy.
The acceptance of the booking is only considered complete and therefore the conclusion of the contract when the contractor sends the client a confirmation, also in digital form, after receiving the amount for the deposit. If more than one stay is purchased, it is necessary to complete several contractual booking forms.
PAYMENT CONDITIONS AND CANCELLATION FEES
When booking or making a binding request to purchase the services, the client must pay a deposit of the total price.
If the Client decides to withdraw from the contract entered into with the Contractor, penalties/cancellation fees may be charged. The amounts are set out below and by entering into the contract with the Contractor and purchasing the Services, the Client agrees to pay these amounts and accepts them as reasonable.
Rental Property Booking (Mobile Homes and Safari Tents):
A 50% deposit must be paid 30 days prior to arrival. The remaining amount must be paid at least 14 days before arrival. In case of a spontaneous booking of less than 14 days or a booking on the spot, the full amount will be paid upon booking or arrival.
If the acces key is lost, 50€ will be deducted from the deposit.
In case of cancellation more than 14 days before arrival, 100% will be refunded.
In case of cancellations between 7 and 14 days prior to arrival, 75% will be refunded.
In case of cancellation 3 to 6 days before arrival, 50% will be refunded.
In case of cancellation 1 to 2 days before arrival, 25% will be refunded.
In case of cancellation the day of arrival or by shortening the booking after arrival, 0% will be refunded.
In case of a booking on one of our other booking sites, the cancellation fees can differ.
Pitch booking (camping car, tents and caravan):
A deposit of 50% must be paid 14 days before arrival. The remaining amount is paid on arrival. In case of a spontaneous booking of less than 14 days or a booking on the spot, the full amount will be paid upon booking or arrival.
In case of cancellation more than 7 days before arrival, 100% of the deposit paid will be refunded.
In case of cancellation 3 to 6 days before arrival, 75% of the deposit will be refunded.
In case of cancellation 1 to 2 days before arrival, 50% of the deposit will be refunded.
In case of cancellation the day of arrival or by shortening the booking after arrival, 0% will be refunded.
Non-payment of the above-mentioned amounts by the specified dates constitutes an express cancellation clause: the cancellation will be communicated to the client by the contractor using the contact details provided during the booking phase.
IMPORTANT NOTICE REGARDING ELECTRICITY USE AT THE CAMPING PITCHES
Clients and guests using our electricity outlets (6 or 16AMP) at the pitches are strictly prohibited from using them to charge electric vehicles. Additionally, any cable reel used must be fully unrolled, and all cables and extensions must be in proper working condition, with no improvised repairs such as duct tape, electrical tape, or other temporary fixes. The cables and extensions must also be sealed to ensure safe operation. Any damage caused by faulty equipment shall be the sole responsibility of the guest. The camping establishment reserves the right to disconnect guests from the electricity supply should these conditions not be met. In such cases, no refund will be provided for any unused electricity costs.
CHANGES TO BOOKINGS
Requests by the client for changes to bookings that have already been confirmed shall not be binding on the contractor unless they can be fulfilled. In the event of change requests by the Client, an additional payment shall be made in the amount determined by the Contractor depending on the nature of the requested change. Any reduction in the number of Guests’ Services relating to a single booking by a Client shall be deemed to be a “partial withdrawal” from the latter and shall therefore be subject to the provisions of these General Terms and Conditions.
Any material change to the service or a material part of the service by the contractor must be accepted or rejected by the client. Acceptance or rejection of the change must be received by the Contractor within two working days of receipt of the change notice. In the event of rejection, the Client may either exercise the right to purchase the amount already paid or take another service of equivalent or higher quality without a price supplement or a service of lower quality with reimbursement of the price difference.
OBLIGATIONS OF CUSTOMERS AND GUESTS
Clients and guests must be in possession of a valid identity document on arrival at the establishment in order to be able to register in accordance with the contract, and must have any residence and transit visas and health certificates that may be required, and in any case must be able to produce the required documents relating to their nationality and origin. In this regard, it should be noted that accommodation will only be granted to persons in possession of an identity card or any other appropriate document certifying their identity in accordance with the regulations in force and that, with regard to citizens who are not from the European Union, the presentation of a passport or any other document considered equivalent in accordance with international agreements will be required, provided that they have a photograph of the holder. In any case, before departure, the guest must check that his/her general information regarding health obligations and documents required for departure is up to date with the competent authorities and, if necessary, make the necessary changes before travelling. If such document checks are not carried out, no responsibility can be attributed for the non-utilisation of one or more services by one or more clients.
Clients and guests are also obliged to comply with the rules of due diligence and the specific regulations in force in the destination countries, as well as with the internal regulations of the establishments, a copy of which can also be requested by e-mail from the addresses indicated on this website. The Guest is liable for any damage that HC may suffer as a result of the failure to comply with the above obligations.
CLAIMS
Any alleged non-performance of the Contract must be complained about by the Client immediately and within 48 hours by e-mail to the following address: campbellevue2000@gmail.com..
VIDEO AND PHOTOGRAPHIC RECORDINGS
Photographs or videos may be taken in the facilities for promotional purposes. In any case, this fact will be pointed out by the staff of the aforementioned facilities as well as by appropriate signs. If the customer does not wish to appear in such photographs or video recordings, he/she will be asked not to enter the areas concerned for the time strictly necessary to carry out the operation. He/she must also inform the establishment that he/she objects to the use or production of such material in which he/she is depicted. If the customer nevertheless enters the areas, it shall be assumed that he/she consents to being included in the photo/video material.